User Privacy Protection Policy
Last updated: 25/06/2024
Developer: Guangzhou Chicken Run Network Technology Co., Ltd
Operator: Guangzhou Chicken Run Network Technology Co., Ltd
GameHub is a mobile application product provided by Guangzhou Chicken Hub Network Technology Co., Ltd. (hereinafter referred to as "we", "us", "our",In accordance with the relevant provisions of laws and regulations, in order to protect the privacy of network product users (hereinafter referred to as "users") and standardize the use of personal information of network product users, Guangzhou Chicken Run Network Technology Co., Ltd. (hereinafter referred to as "our company") hereby formulates this policy (hereinafter referred to as "Privacy Policy").
Please read all of the following carefully. If you do not agree with any of the contents of this policy, please do not register or use our services. If the user enters the registration process and agrees to the "Service Agreement" and "Privacy Agreement", it means that the user and our company have reached an agreement and voluntarily accept all the contents of this policy. Thereafter, the user shall not make any form of defense on the grounds that he has not read the content of this policy.
1. Information We Collect
In the process of using our products and services, our products and services will collect the information you voluntarily provide when using the services or generated as a result of using the services in the following ways, so as to provide you with and optimize our services and protect the security of your account:
1. When you register or use our products and services, we will collect your network identification information, personal commonly used device information, mobile phone number, and password to mark you as a user of our products and services.
2. In order to ensure your normal use of our services, maintain the normal operation of the basic functions of the product, optimize the performance of the product, improve your product experience and ensure the security of your account, we will collect your device information (including IMEI, device serial number, OAID, MEID, Android ID, IMSI, GUID, MAC address, SIM card serial number), installed APP information or running process information.
4. In order to ensure your normal use of our products and services, maintain the normal operation of the basic functions of the product, optimize the performance of the product according to your device terminal and network status, improve your product experience and protect the security of your account, we will collect your device name, device type, device model and version, operating system, system attributes, IP address, carrier information, Wi-Fi status/parameters, and device identifiers (such as IMEI, IMSI, MAC address, Android ID, and hardware serial number). , OAID), application ID, network type, and other information.
5. When you use this product and service, we will detect your application list information, such as application package name, application icon, application name and other information, read the game list, and launch the game through the product to achieve the mapping function between the product and the controller, so that you can launch the game-related controller device in the product and experience the way to play the game with the controller. We do not store your installed app list information data, and refusing to provide this information will only result in you not being able to use the corresponding controller game functions, but will not affect your normal use of other functions of the product.
6. In order to provide you with location-based products and services (nearby peripheral matching, nearby controller matching), we will collect your geographic location information (including GPS information). Geolocation information is sensitive personal information, and refusal to provide such information will only result in your inability to use the corresponding location product functions, but will not affect your normal use of other functions of the product.
7.You can also choose to fill in gender, profile picture, nickname and other information according to the specific situation of this product to complete your account information, such account information will be displayed on your personal page to achieve a better product experience, you can choose whether to fill in and display, we will not associate such information with your personal identity and process.
8. When you use the product and services, we will collect your log information, such as login logs, published content logs, operation information, etc., so that you can use various functions and scenarios related to the product normally, and at the same time use it for statistical analysis of product operation, customer service complaint handling, and product security and vulnerability handling and analysis. In order to ensure the consistency and stability of your product experience, we may synchronize the above information to subsequent versions of this product.
9. If you share the game screen to synchronize the game highlights to your friends, your friends can read the information of your current game screen. We do not store any of the information contained therein.
10. In order to ensure the safety of your product environment and equipment, analyze the causes of product crashes, fix product crash problems, identify and analyze user download sources, and improve product experience, we will collect your device and product identification information, such as device identifiers, hardware and operating system information, product crash records and other information, as well as product channel sources.
11. If you contact our customer service, we may need you to provide necessary personal information for identity verification to ensure the security of your account. In order to provide services according to your requirements, with your authorization, human customer service personnel need to inquire or verify your relevant information within the scope of your authorization, and we will take technical and management measures as far as possible to ensure the security and confidentiality of your information, and use it within the necessary scope. We may also store your contact information (mobile phone number or other contact information you use or voluntarily provide), your communication records and content with us, and other necessary information in order to provide you with and record customer service, subject to your actual authorization and information.
12. In order to ensure that you can record wonderful game moments at any time during the game function, we need to enable your camera permission and record audio. You can also choose to refuse authorization or refuse to use relevant functions, and refusal will not affect your normal use of other functions.
13. In order to collect the above information to realize the corresponding product functions and business scenarios, we may apply to you for some system permissions in specific business scenarios, and you can choose whether to authorize them independently. These system permissions include:
（1） Android-External Storage Information/iOS-Photos: Provide image saving, uploading, and downloading functions;
（2）Android-Location/iOS-Location Services: Provides location-based connectivity peripheral services;
（3）Android-microphone/iOS-microphone: provide customer service consultation voice communication services;
（4）Android-Sensor Info/ iOS-Sensor Info: Identifies the horizontal and vertical screen status of the adaptation device;
（5）Android-Installed App List: provides gamepad mapping to improve the game experience;
（6）Android-Call Logs: Provide customer service phone service;
（7）Android-Floating Window Permission: Used for configuring applications, editing, and managing in games;
（8）Android-Bluetooth permission: used to connect the Bluetooth signal emitted by the device for device communication;
（9）Android-Device Information-IMEI: services that ensure the normal use of applications and optimize product performance;
（10）Android-Device Information-Device Serial Number: services to ensure the normal use of the application and optimize product performance;
（11）Android-Device Information-OAID: services that ensure the normal use of applications and optimize product performance;
（12）Android-Device Information-MEID: services that ensure the normal use of applications and optimize product performance;
（13）Android-Device Information-Android ID: services that ensure the normal use of applications and optimize product performance;
（14）Android-Device Information-IMSI: ensures the normal use of application services and optimizes product performance.
（15）Android-device-information-GUID: services that ensure the normal use of applications and optimize product performance.
（16）Android-device-information-MAC address: ensure the normal use of the app's services and optimize product performance;
（17）Android-Device Information-SIM Card Serial Number: Ensures the normal use of the app's services and optimizes product performance;
None of the above permissions will be enabled by default, and we will only apply for the above permissions for you in specific business scenarios. Denying the above permissions will only affect the specific functions and business scenarios associated with them, and will not affect your use of other functions of this product. Please understand that the permission names on different terminals will be different due to the operating system of different terminals. You can manage system permissions through the Settings page of the terminal device.
13. In accordance with the requirements of relevant national laws and regulations, we may collect and use your relevant personal information without your authorization and consent in any of the following circumstances:
1) Directly related to national interests such as national security and national defense security; directly related to major public interests such as public safety, public health, and public knowledge;
2) Directly related to criminal investigation, prosecution, trial and enforcement of judgments;
3) For the purpose of protecting the life, property, reputation and other major legitimate rights and interests of you or other individuals, but it is difficult to obtain the consent of the individual;
4) The personal information collected is disclosed to the public by yourself;
5) Personal information is collected from lawfully and publicly disclosed information, such as lawful news reports, government information disclosure, and other channels;
6) Where it is necessary to conclude and perform a contract at your request;
7) It is necessary to maintain the safe and stable operation of the products or services provided, such as discovering and disposing of faults in products or services;
8) Where it is necessary for lawful news reporting;
9) Where it is necessary to carry out statistical or academic research in the public interest, and when it provides the results of academic research or descriptions to the public, the personal information contained in the results is de-identified;
10) Other circumstances stipulated by laws and regulations.
14. Please understand that the functions and services we provide to you are constantly updated and developed, and if a function or service is not included in the aforesaid description and your information is collected, we will separately explain to you the content, scope and purpose of information collection through page prompts, interactive processes, website announcements, etc., so as to obtain your consent.
2. Circumstances in which third-party services collect information
In some specific business scenarios, in order to improve business processing capacity, improve response speed, or other considerations, we may use the software service toolkit (SDK) provided by a capable third-party service provider to provide services to you. These SDKs may collect and use your personal information, and we will collect and use it with your authorization and consent. These SDKs include:
Umeng SDK
Use SDK name: Umeng+SDK
Sharing Type: U-APP Mobile Statistics SDK
Shared information: Device information (IMEI/Mac/android ID/IDFA/OPENUDID/GUID/SIM IMSI/GEOLOCATION INFORMATION)
Purpose of use: for message push, data statistics and analysis
Sharing method: SDK native collection
Rules for the processing of personal information of third parties: https://www.umeng.com/page/policy
3. How We Store and Share Your Personal Information
1. How and for how long the information is stored
We store your information in secure ways, including local storage (e.g., data caching using apps), databases, and server logs. Under normal circumstances, we will only store your personal information for the time necessary to achieve the purpose of the service or under the conditions stipulated by laws and regulations.
2. The region where the information is stored
In accordance with laws and regulations, we will store the personal information of users collected in China within the territory of China.
3. Notification when a product or service is discontinued
When the operation of our products or services ceases, we will make an announcement and notify in accordance with relevant laws and regulations, and protect your legitimate rights and interests in accordance with the law.
4. Sharing of information by third-party services
Third-party service providers who provide related services on our behalf to support our services, such as calling third-party interfaces to send SMS and send emails.
Law enforcement agencies, public authorities or other judicial bodies and organizations. We will disclose information as required by law or in the good faith belief that it is reasonably necessary to do so, such as:
1) to comply with a legal obligation, procedure or request;
2) to comply with the terms, policies and standards of our services and other agreements, including investigating any potential breaches;
3) monitor, prevent, or otherwise address security, fraud, or technical issues;
4) to protect the rights, property, or safety of us, our users, third parties, or the public as required by law or as permitted by law (including exchanging information with other companies and organizations for fraud protection purposes);
5) Acquire a third party that is all or substantially all of our business. If we sell or acquire any business or go through a merger, we will disclose your data to a third party, the prospective acquirer of the relevant business. We may also disclose information to other companies or businesses if we sell, acquire, merge or partner with them or sell some or all of our assets. In such transactions, user information may be included in the transferred assets.
4. How We Use Information
We strictly abide by the provisions of laws and regulations and the agreement with users, and use the collected information in accordance with this guideline and our "User Service Agreement" and "Privacy Policy" to provide you with better services.
1. Information Use Rules
We use the information we collect in accordance with the following rules:
1) We will provide you with various functions and services based on the information we collect, including basic product functions, handle matching link functions, etc.;
2) We will analyze the operation of our products according to the frequency and situation of your use of our products, fault information, performance information, etc., to ensure the safety of services, and optimize our products to improve the quality of our services. We do not combine the information we store in our analytics software with the personally identifiable information you provide.
2. How to obtain consent after notifying the purpose of the change
We will use the information we collect for the purposes covered by this guideline. If we use your personal information beyond the scope of the purpose stated at the time of collection and are directly or reasonably related, we will inform you again and obtain your express consent before using your personal information.
5. Security of your personal information
We seek to ensure that our user information is not lost or misused, accessed or disclosed. However, the transmission of information over the Internet is not completely secure, and the security of the transmission cannot be guaranteed – the transmission of information is at your own risk. The steps we take to protect your personal information to the greatest extent possible are as follows:
l We will ensure the security of information through various security measures within the scope of reasonable security standards. For example, we use encryption technologies (such as TLS or SSL), anonymization, and other measures to protect your personal information.
We have established a dedicated management system, process and organization to ensure information security. For example, we strictly limit who has access to information, require them to comply with their confidentiality obligations, and review them.
In the event of any personal data leakage or other security incident, we will activate an emergency plan to prevent the expansion of the security incident, and notify you by means of push or announcement.
6. Your Rights
You have certain rights in relation to the personal information we hold about you. Some of these rights only apply in certain circumstances, as detailed below. We also set out how to exercise these rights. If you need to exercise your rights, please contact us.
1. Right of Access and Rectification
You have the right to know whether we process your personal information and, where we do so, to access the personal information we hold about you, to know how we use it and with whom we share it. You also have the right to have inaccurate information corrected. You can exercise that access by accessing your account profile. If you believe that we hold additional information about you or that needs to be corrected, please contact us support@xiaoji.com.
2. Right to portability
You have the right to obtain certain subsets of the personal information we have collected from you in a structured, commonly used and machine-readable form, and to request that we pass that personal information to another party. The relevant subset of personal information is information that you have provided to us with your consent or by you in order for us to perform our contract with you (e.g. mobile phone number, nickname). If you wish to obtain this information on the basis of your legal rights, please contact us support@xiaoji.com.
3. Right to erasure
You can log in to your account to delete information and other data from your profile. If you believe that we hold additional data that you cannot access or delete, you may do so in certain specific circumstances (for example, if you believe that it is no longer necessary for us to hold such personal information; or you believe that the processing of personal information we hold about you is unlawful) may ask us to erase such data. You have the right to restrict our processing of your personal information (as described below) while we consider your request. To make such a request, please contact our support@xiaoji.com.
4. The right to cancel the account
If you delete your account in this product or do not continue to use it in the future, you can cancel your account in the following two ways:
1) Use the account cancellation function in the product software, and cancel the account: Me-Settings-Cancel Account;
2) Contact us through the email support@xiaoji.com, check the information (your user name, mobile phone number/email address) to confirm that this account is operated by me before you can cancel it, and our company promises to clear all personal information within 3 working days.
5. Right to Restriction and Refusal
In certain circumstances, you have the right to ask us to stop processing the personal information we hold about you (with the exception of the storage of the information). However, please note that even if we stop processing personal information, we may still use it again for legitimate reasons in accordance with data protection laws (e.g. to defend against legal claims or to protect others).
You also have the right to object to our processing of personal information support@xiaoji.com contact us in certain specific circumstances.
7. Changes
We may revise this guide from time to time. When the terms of these guidelines change, we will notify you of the revised guidelines in an appropriate manner when the version is updated. Please read the revised Privacy Protection Guidelines or the content of the Guidelines carefully, and your continued use of our game services means that you agree to our collection, processing or use of your personal information in accordance with the updated Privacy Protection Guidelines.
8. Contact us
If you have other complaints, suggestions, or questions related to minors' personal information, please contact us through our customer service email: support@xiaoji.com. We'll review the issue as soon as possible and respond within fifteen days of verifying your user identity.